The Black Tux Customer Care

You are not required to create an account, but we encourage you to become our friend by doing so! This will allow you easy access for any future orders by not having to fill out all of your details each time you decide to shop with us.

Please make sure you are entering the correct username and password when logging into your account. If you have forgotten your password please click on the "Forgot my password?" link when logging in and an email will be sent with instructions on how to reset it. If you are still experiencing issues, please contact our support team at support@littleblacktux.com

Can I change details on my account?

Yes! Please log in and simply click on "Edit your Details" to change any personal information, email, passwords, or addresses.

How do I subscribe/unsubscribe from our newsletter?

Subscribe: To stay up with all our latest trends, promotions, or newsletters please scroll down to the bottom of any page and enter your email address and click 'Subscribe'. Or when you are checking out You will not be disappointed!

Unsubscribe: Through the email newsletter, please scroll down tot he bottom and click 'Unsubscribe'. You can also log into your account and click the option to unsubscribe.

Are you a B to B Customer / Retailer / Store Owner?

If so, please contact our office at (770) 449-0333, M-F (10:00AM – 6:00PM EST) or email us at support@littleblacktux.com.

How do I place an order online?

Place your order by adding products into the cart. You will be able to review, update quantities, remove or return to the product page for descriptions. Once you have reviewed the items in your cart you can proceed to the check out and finalize your order through billing and shipping options.

Can I place an order by phone?

We would love to take your order by phone. It would be our absolute pleasure! Please contact us at (770) 449-0333, M-F (10:00AM – 6:00PM EST).

How do I Check Out Step-By-Step?

From your shopping cart, click on 'Check Out', so that you will have the opportunity to review your cart and make any adjustments. Please click 'Update Cart' if you added/deleted any items or changed the quantity of an item.
Next click 'Check Out' where you will then be prompted to enter your email address or log in. Fill out your shipping address and click on 'Continue to Shipping Method'.
Please select with shipping option you prefer then click on 'Continue to Payment Method".
Enter your credit card information or Paypal for payment options. Then click on ' Complete Your Order '.
Please do not click twice as we authorize payment. Once completed an Order Number will be given and an email confirmation will be sent for order details.

What type of payments do we accept?

Credit card type: Visa, Mastercard, Discover, and American Express. Paypal is also accepted.

Will I receive an order confirmation?

Yes! An email confirming the order along with a tracking number will be sent to the email address that was provided when signing up or logging in.

How do I track my order?

You can track your order by going to "My Orders" after you have logged in, or through the email order confirmation that was sent.

When will my order be shipped and delivered?

Standard Ground orders are usually shipped within 2 business day from when your order was placed. Orders are usually delivered within 5-7 business days from the date that the order was shipped (excluding weekends/holidays). Expedited Order will go out the same business day if made by 2pm EST. If not it will go out the following business day and sent out with the expedited shipment which was selected.

Do we deliver outside the US / International?

What if we are out of stock?

We apologize sincerely about the inconvenience, but good news! We DO restock our products, so for more detailed information regarding of when please contact us at support@littleblacktux or by phone at (770) 449-0333, M-F 10AM – 6PM EST. Missing sizes to be replenished every couple of months, so please check or inquire for further details.

What is your Return / Exchange Policy?

The Black Tux Customer Care

Source: https://www.littleblacktux.com/pages/faq